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Privacy Policy

Effective Date: October 31, 2025 
Last Updated: October 31, 2025 

National Filter Service (“NFS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with us, or receive our services. 

By accessing our website or engaging with NFS, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide Directly 

We may collect information you voluntarily provide, including: 

  • Name, email address, phone number, and business contact details 

  • Company name, job title, and service location information 

  • Information submitted through forms, email inquiries, or service requests 

b) Information Collected Automatically 

When you visit our website, we may automatically collect: 

  • IP address, browser type, operating system, and device identifiers 

  • Pages visited, time spent on our site, and referring/exit pages 

  • Cookies and similar tracking technologies (see Section 6) 

c) Service & Operational Data 

If you are a client, our proprietary SERVICE TRACKER system and related platforms may collect: 

  • Service visit timestamps 

  • Barcode scans and service verification data 

  • Site performance records, audit reports, and operational metrics 

Information may also be collected to support future service offerings, including HVAC performance analytics, sustainability programs, and facility optimization initiatives.

2. How We Use Information

We use the information we collect to: 

  • Provide, manage, and verify HVAC filter replacement and facility service programs 

  • Operate and enhance technology-enabled tools such as our SERVICE TRACKER verification platform 

  • Deliver reports, invoices, and proof-of-performance documentation 

  • Improve operational efficiency, service quality, and user experience 

  • Communicate with you regarding services, updates, offers, and account management 

  • Comply with legal, regulatory, and contractual obligations 

NFS currently focuses on nationwide HVAC filter replacement and related facility services. Information may also be used to support future offerings designed to improve equipment performance, reduce operating costs, or enhance sustainability.

3. How We Share Information

We may share information under the following limited circumstances: 

a) Service Providers 

With trusted third-party providers who assist in operating our business, including hosting, communications, verification technology, analytics, and billing. These providers are required to safeguard your information. 

b) Legal or Regulatory Requirements 

We may share information if required to do so by law, regulation, court order, or government request, or to protect our legal rights. 

c) Business Transfers 

If NFS undergoes a merger, acquisition, financing, or asset transfer, information may be shared as part of that transaction where legally permissible. 

We do not sell or rent personal information for marketing purposes.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no security system is completely secure, we work to protect your information using industry standards.

5. Data Retention

We retain information for as long as necessary to: 

  • Provide services 

  • Maintain verification and service records 

  • Fulfill legal, tax, and regulatory requirements 

  • Support future service optimization and reporting needs 

Retention periods vary depending on the type and purpose of the data.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to: 

  • Ensure proper functionality 

  • Analyze site traffic and usage patterns 

  • Enhance user experience 

You can disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

7. Your Rights and Choices

Depending on your location, you may have the right to: 

  • Access or request a copy of your information 

  • Request correction or deletion of certain information 

  • Opt out of certain communications 

To submit a request, contact us using the details in Section 11. We may need to verify your identity.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website and services are intended for commercial and facility management professionals. We do not knowingly collect personal information from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise any privacy rights, you may contact us at: 

National Filter Service 
8787 James Madison Hwy 
Fork Union, VA 23055 
Phone: (434) 842-9350 
Email: customerservice@nationalfilterservice.com

12. State-Specific Privacy Rights (California, Virginia, Colorado, and Other States)

Residents of certain U.S. states may have additional privacy rights under applicable state laws, such as the California Consumer Privacy Act (CCPA/CPRA) and Virginia Consumer Data Protection Act (VCDPA). 

Depending on your state of residence, you may have the right to: 

  • Request to know what categories of personal information we collect, use, or disclose 

  • Request access to specific information we maintain about you 

  • Request correction of inaccurate information 

  • Request deletion of information, subject to legal or contractual obligations 

  • Opt out of the sale or sharing of personal information (NFS does not sell personal information) 

  • Limit the use or disclosure of sensitive personal information (NFS does not collect or use sensitive personal information for profiling or marketing) 

How to Submit a Request:

To exercise your rights, contact us using the information in Section 11. We may request additional information to verify your identity and ensure compliance with state law. 

Non-Discrimination:

NFS will not discriminate against individuals who exercise any privacy rights provided under applicable law. 

Appeals (Virginia Residents):

If we deny your privacy request, you may appeal the decision by emailing: 
customerservice@nationalfilterservice.com with the subject line “Privacy Request Appeal.”

Your Consent

By using this website or engaging with our services, you acknowledge that you have read and understand this Privacy Policy.

End of Policy 

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